We accept the following credit cards: MasterCard, Visa, American Express and Discover. We accept payment only after the order is shipped. We also accept payment through PayPal or Klarna. If you decide to use either of these methods, you will be directed to the PayPal or Klarna website, where you will be prompted to log in and process your payment. Once the transaction is complete, you will be directed back to our merchant website.

Once we have received your return and checked that it is intact, we refund you within 14 days using the same payment method you used for the purchase, at no extra cost. Your bank may take a few more days to credit it.

Confirmation is automatically sent to your e-mail address when you place an order. If you have not received your order confirmation within 24 hours, please contact customerservice@lomalab.store in case there is a problem with your order. Before contacting the company, check the spam or junk mail folder of your e-mail inbox in case your order confirmation was diverted there.

It is possible to modify your order. Contact us at customerservice@lomalab.store attaching your order number and the change to be made within 72 hours of payment confirmation, as production starts after that.

We make every item after you order it, using the just in time method: we only produce what is ordered, to avoid waste and leftover stock. Production takes 15-20 working days. During busy periods, such as sales, Christmas and Black Friday, it may take up to 5 days longer.

We ship to most countries in the world.

Shipping costs depend on the country of destination. Please refer to the following table for prices :

• ITALY - express 2-3 working days - SHIPPING 5.99 €.
  
• EUROPE - express 4-5 working days - 15 €
  
• WORLDWIDE - international 6-7 working days - costs calculated at checkout
  
  All waiting times are final after the standard manufacturing process

In your delivery confirmation emails, you will receive a tracking reference that you can use to check the progress of your order online.

Yes. You have 14 days from delivery to withdraw from your purchase, with no need to give a reason. Use the "Submit a return" function at the bottom of the site: enter the email address you used for the order and choose the items to return. Once the request is complete, you have a further 14 days to ship them to the address we send you by email.

Items must come back intact, unused and unwashed, with their original tags and packaging. Return shipping costs are at your expense.

Would you prefer another size or colour? Within 14 days of delivery, write to customerservice@lomalab.store with the subject "Size exchange + order number". Instead of a refund, you can also ask for a voucher worth 110% of the amount paid, valid for 12 months, with the subject "Voucher + order number". Shipping costs for exchanges and vouchers are at your expense.

Personalised products, the ones you design by choosing colours and combinations, cannot be returned or exchanged.

If your order arrives damaged or defective, email customerservice@lomalab.store within 14 days of delivery with photos of the defect and we will replace it at no cost.