Terms of service

The website ("Site") is owned by Lomalab S.r.l. ("Owner" or "Seller"), with registered office at Circonvallazione Clodia, 163/167 - 00195 Roma (RM) Italy; R.E.A. no.: RM-1749767 Share capital: €10,000 fully paid-up. Any information, support, request or complaint may be forwarded to Customer Service by email at: or via Instagram chat at the profile: @lomalab.store

USE OF THE SITE

By using the Site and/or placing orders through it, you agree to: use the website exclusively for lawful purposes;

not place false or fraudulent orders; where there are plausible grounds to believe that an order is of such a nature, the Owner reserves the right to cancel the order and inform the competent authorities;

provide your email address, postal address and/or other contact details accurately and truthfully. Likewise, you consent to the use of this information for the purpose of fulfilling the order (Privacy Policy).

If the information is not provided in full, it will not be possible to process your order.

By placing an order through this Site, you confirm that you are at least 18 years of age and therefore have the legal capacity to enter into binding contracts.

We are not responsible for any inconvenience or damage arising from the use of the Internet, including service interruptions, external intrusions, the presence of viruses, or any other force majeure event.

INDUSTRIAL AND INTELLECTUAL PROPERTY

The domain name, the Site and its elements (photographs, texts, videos, logos, etc.) are the exclusive property of the Owner and/or the respective holders of intellectual property and/or copyright therein. The Site in its entirety, as well as its individual elements and these legal documents, constitute works protected by the Industrial Property Code and the Copyright Act. Any total or partial reproduction, download, modification or use of the trademark, videos, logo, and any other element on this site, for any reason and on any medium, is strictly prohibited without the prior written consent of the Site Owner or the respective rights holders.

PREAMBLE

General Terms and Conditions of Sale

These general terms and conditions of sale (hereinafter "General Terms and Conditions of Sale") govern the contractual relationship between the Owner and the Customer, relating to the purchase of made-to-measure clothing items sold by the Owner through the Site, and are made available to users in a manner that allows them to store and reproduce them.

The preamble and the Terms of Use of our website form an integral part of these General Terms and Conditions of Sale.

Please read them carefully and print and/or save them on another accessible durable medium. Please also carefully read the Privacy Policy and the Cookie Policy.

The Owner undertakes to keep these documents always accessible and up to date. They may be amended or updated at any time by the Owner, and the user undertakes to review them before placing each order.

DEFINITIONS

"Contract" means the distance sales contract, i.e. the legal transaction concerning the tangible movable goods sold through the Site, concluded remotely between the Owner and an end user, within the framework of a distance selling system organised by the Owner that uses the Internet exclusively as a distance communication technology. The Contract is governed by these General Terms and Conditions of Sale.

The distance contract is governed by Chapter I, Title III (arts. 45 et seq.) of Legislative Decree of 6 September 2005, no. 206 ("Consumer Code"), when it involves a consumer, and by Legislative Decree of 9 April 2003, no. 70, containing the regulation of e-commerce.

"Customer" means the consumer as a natural person, aged 18 or over, who places an order for purposes unrelated to any business, commercial, craft or professional activity they may carry out, or a professional, meaning a natural or legal person acting in the exercise of their business, commercial, craft or professional activity, or an intermediary thereof.

"Order" means the purchase proposal that the user submits to the Site Owner by completing the order procedure described herein.

"Products" means the tangible movable goods that are the subject of sale on this Site.

SERVICE AVAILABILITY

The Owner reserves the right, in any case, to refuse orders from any party that appear anomalous in terms of quantity or frequency of purchases made on the site. The Owner also reserves the right to refuse orders from: a) users with whom legal proceedings are ongoing; b) users involved in credit card payment fraud; c) users who have provided identification data that subsequently prove to be false, incomplete or inaccurate.

SCOPE OF APPLICATION

These General Terms and Conditions of Sale apply to all sales made by the Seller on the Site. The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is submitted.

These General Terms and Conditions of Sale do not govern the sale of products or the provision of services carried out by third parties who use direct links to the Site through banners or other hyperlinks. The Owner does not exercise any control or monitoring over the websites accessible through such links. Therefore, under no circumstances shall the Owner be held liable for the goods or services offered by third parties or for the execution of transactions between Site customers and third parties.

These General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new conditions shall take effect from the moment of their publication in the "General Terms and Conditions of Sale" section of the Site. For this reason, users are invited to consult the most up-to-date version of the General Terms and Conditions of Sale before placing any order. The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is submitted. The user is required to carefully read the most up-to-date version of these General Terms and Conditions of Sale, which they are permitted to store, reproduce and print on a durable medium, as well as all other information provided before and during the purchase procedure.

HOW TO PLACE YOUR ORDER AND ENTER INTO A CONTRACT WITH US

To place your order and enter into a contract with us, please follow the steps below:

Completing and submitting the order:

- Go to the Product page, select the Product you wish to purchase and add it to your cart;

- Follow the instructions on the site to submit your order.

- Review and Summary of Your Order: Before submitting the order:

- check and correct any errors. You may modify or cancel your order before submitting it;

- review our Terms and Conditions and we recommend that you print a copy.

Contract Confirmation:

- Your order will be deemed concluded once it has been received by our server;

- We will verify the details of your order to ensure that everything is correct;

- We will send you an order confirmation email (the "Order Confirmation") containing the details of your order;

- Please check the accuracy of the content and notify us of any errors;

Order Cancellation:

The customer has the right to cancel the order placed within twenty-four hours of payment confirmation. Please note that the production process begins after this deadline, with the procurement of the raw materials necessary for the manufacture of the ordered product. Therefore, cancellation requests received after the first 24 hours from payment cannot be accepted.

By submitting an order you declare that you have read and fully accepted our General Terms and Conditions of Sale and acknowledge that this entails the obligation to pay the stated price, plus any other costs (e.g. shipping costs). Once the order has been submitted, you understand that it becomes final and cannot be cancelled.

We reserve the right not to proceed with and to refuse the order in the event of errors:

In the information you have provided, for example card number, expiry date, insufficient or incorrect billing or delivery address; misleading information;

In the product listing, for example an error relating to the price, description or availability of the product.

Termination of contract for non-payment.

In the event that you do not make full payment of the price of the products, shipping costs (if applicable) and any other additional costs indicated in the order, or if payment is not confirmed, the purchase contract will be automatically terminated, without prejudice to the right to claim damages, and you will be notified accordingly.

How we store orders.

Please be advised that every order submitted is stored in digital or paper form at our premises, in accordance with confidentiality and security criteria. You may request a copy at any time.

PRODUCTS AND THEIR AVAILABILITY

Product listings.

The Products available for sale on this Site are described in their respective product listings. Please note that there may be slight differences between the product photographs and the actual products, also due to screen resolution. Please also be aware that our garments are individually handmade, which means that some products made in the same colour may show slight variations, as may measurements, since the items are crafted by hand. This cannot be considered a defect, as it is part of our just-in-time artisanal process. We nonetheless strive to present our products as faithfully as possible.

Please note. Every item we sell is produced exclusively to order.

Production of your product begins only after we have received your order, following the specifications, colours and sizes you selected at the time of purchase. This approach, which includes size consultation via direct messages or our on-site support system, is part of our commitment to reducing waste and combating the negative environmental impact of fast fashion. For this reason, please choose carefully and help us reduce waste.

Production times.

Standard times: The creation of your Product takes between 15 and 20 working days. This time allows us to ensure the utmost care and attention in the making of your Product.

High-demand times: During periods of higher demand (such as sales, Christmas and Black Friday) times may be extended by up to 5 days.

We know the wait may seem long, but we assure you that every product is made with the utmost dedication. Your patience allows us to maintain the high quality standards that define us.

Product availability.

When you visit the Product listings, the availability shown refers to the moment you are browsing the Site. Please note that our Site may be visited by multiple people at the same time. This means that, on occasion, several customers may order the same product simultaneously. As a result, our system may show a product as available when its production capacity is no longer available. We will inform you of this as soon as possible.

Product unavailability.

If a product you have ordered is unavailable, whether temporarily or permanently, we wish to clarify that we are not responsible for such unavailability. If the product you purchased is unavailable, we will notify you by email and you will be entitled to a store credit voucher for the same amount, if payment has already been made.

Alternatively:

where possible, you may choose to wait for the product to be restocked. In this case, we will provide you with the new expected delivery date;

if you prefer, you may accept delivery of the available products and receive the unavailable item at a later date. In this case, shipping costs will be borne by the seller.

PAYMENTS

By submitting your order, you undertake to make payment using one of the methods described below.

Credit cards.

We accept Visa, MasterCard, Maestro, Postepay and American Express credit and debit cards. The charge will be made at the time the order is transmitted. Credit card details are encrypted and transmitted directly to the payment processor without passing through our servers.

Digital Wallets and PayPal.

We also accept payments via Digital Wallets such as PayPal, Apple Pay, Shop Pay, Google Pay and Klarna. If you choose to use these tools, you will be redirected to the relevant website to complete the payment by following the relevant procedure.

Refunds.

In the event of a refund, we will use the same payment method used for the purchase, unless otherwise agreed. If you used PayPal or other Digital Wallets, we cannot be held responsible for any delays in crediting the refund.

Security Protocols and Strong Authentication.

We use advanced security protocols to protect all payments. For purchases exceeding €30, the payment system may require additional verification to confirm your identity, as required by PSD2, through mobile devices or other authentication tools.

PRICES

All prices shown on the Site are expressed in Euros and include VAT (Value Added Tax), where applicable, together with all other taxes. The price applied to your purchase is the one indicated at the time you place your order and confirmed in the Order Confirmation email. This means that any price changes, whether upward or downward, that occur after your order has been placed do not affect you.

Discounts.

In the event of discounts, we will also indicate the lowest price applied in the last 30 days, where applicable.

SHIPPING TIMES AND COSTS

Digital products, Mystery boxes and promotional products cannot be returned or refunded once purchased.

Every item we offer for sale is produced exclusively to order, based on the measurements and colours chosen through our Just in Time production process. This choice stems from our desire to avoid waste and combat the environmental impact of fast fashion. For this reason, you will not be entitled to return the item if you change your mind. We recommend that you carefully check the size chart before placing your order or, if in doubt, contact us via DM on Instagram for size advice.

Management of non-compliant returns.

If a customer returns a product that shows signs of use, stains, visible creases or any other alteration from its original condition, it will not be possible to process an exchange, even in cases where the return was requested due to receipt of an incorrect item. This clause is intended to avoid misunderstandings and to protect the company from replacement requests when the returned garment is no longer resaleable. This is common practice in the industry and will help make our return policy clearer and more transparent for customers.

Shipping costs at your expense.

Shipping costs are at your expense and are calculated at the end of the purchase process, after selecting the shipping method and before payment. Costs may vary based on weight, volume and delivery area.

We ship via carrier after receiving payment.

We will ship the Products only after receiving full payment of all amounts due. Shipping will be entrusted to a professional carrier.

Shipping confirmation.

The Customer will be notified by a confirmation email that the order is being shipped.

Delivery times.

Delivery times are those indicated on the Site and, in any case, delivery will take place within thirty (30) days of the conclusion of the contract, excluding Saturdays and public holidays. If you are not present at the time of delivery, the carrier will attempt a new delivery the following day or will try to contact you to arrange a new delivery.

Fulfilment of our obligations.

Our delivery obligations will be deemed fulfilled and the risk of loss and damage to the products, for reasons not attributable to us, is transferred to you at the moment you or a third party designated by you (e.g. a concierge) physically receive the products.

Receipt of goods and customs duties.

At that point, please remember to check that the products and their packaging are in good condition. In particular, check that the number of products received is correct and that the packaging is intact and unaltered, including the sealing materials.

Please be reminded that for all shipments directed to countries outside the European Union, you may be required to pay customs duties or other charges that are solely the responsibility of the recipient.

We therefore invite you to check all import-related information for your country.

Should the items you ordered be held at customs and returned to us due to your failure to clear them through customs, Lomalab is available to arrange a new shipment. However, the costs associated with this additional shipment will be entirely at your expense. You have 15 days from receipt of our notification to provide us with the relevant details. After this deadline, unfortunately, it will no longer be possible to proceed with reshipping. For any further clarification, please contact us as soon as possible to agree on the shipping arrangements.

RIGHT OF WITHDRAWAL

The right of withdrawal is set out in the dedicated section of the website relating to returns and withdrawals. Click here to read it.

DEFECTIVE PRODUCTS

Please notify us within 3 days of receiving the order of any damaged products, missing items or other issues. Every complaint must be accompanied by photographs and will be carefully assessed by our team.

- Defective products may be eligible for a full refund or a store credit voucher.

REVIEWS

Through Trustpilot Judge.me, we offer you the opportunity to leave a review to share your experience with our Products.

PRIVACY AND COOKIE POLICY

For information regarding the processing of personal data carried out by the Site, please read the Privacy Policy.

For information regarding cookies — small text files that allow information about visitor preferences to be stored in order to improve the functionality of the site, simplify navigation by automating procedures, and analyse site usage — please read the Cookie Policy. https://lomalab.store/pages/gdpr-compliance

FORCE MAJEURE

13.1 We cannot be held responsible for the non-fulfilment of our obligations if this is due to an unforeseeable event or force majeure.

ENTIRETY

These General Terms and Conditions of Sale are constituted by the entirety of the clauses that comprise them.

If one or more provisions of these General Terms and Conditions of Sale were to be considered invalid or declared as such by law or following a decision by a body with jurisdiction, the remaining provisions shall continue to have full force and effect.

INDEMNIFICATION

The user undertakes to use the Site and the Products purchased on the Site exclusively in accordance with these General Terms and Conditions of Sale, for lawful purposes and in any case without infringing the rights of the Owner and/or third parties. The user undertakes to indemnify the Owner, its employees or collaborators against any claims for damages or demands made by third parties arising from acts or omissions of the user in connection with their use of the Site or in relation to purchases of products on the Site.

APPLICABLE LAW AND JURISDICTION, ALTERNATIVE DISPUTE RESOLUTION

Applicable law.

All contractual relationships between the parties and these General Terms and Conditions of Sale are governed by Italian law.

Jurisdiction.

For any dispute relating to the application, interpretation and execution of these General Terms and Conditions of Sale, jurisdiction lies with the court of the place where the consumer is resident or domiciled. In the case of a professional user, for any dispute relating to the application, interpretation and execution of these General Terms and Conditions of Sale, jurisdiction lies with the Court of Avellino.

Alternative dispute resolution.

We do not adhere to a specific A.D.R. (Alternative Dispute Resolution) body referred to in arts. 141-bis et seq. of the Consumer Code. In any case, pursuant to art. 14 of Regulation (EU) no. 524/2013, the Owner informs all consumers within the meaning of art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes has been established (the so-called O.D.R. platform). The O.D.R. platform is made available by the European Commission at the following link: Through the O.D.R. platform, the user/consumer may consult the list of ADR bodies, find the link to each of them and initiate an online dispute resolution procedure in which they are involved.

Right to bring proceedings before a court.

Your right to bring proceedings before the competent ordinary court in respect of a dispute arising from these General Terms and Conditions of Sale is preserved, regardless of the outcome of the out-of-court settlement procedure described above, as well as the possibility, where the relevant conditions are met, of pursuing an out-of-court resolution of disputes relating to consumer relationships.

European Small Claims Procedure.

Available to those residing in a member state of the European Union other than Italy, provided that the value of the dispute does not exceed, excluding interest, rights and costs, €2,000.00. The text of the regulation is available on the website.

CUSTOMER SERVICE AND COMPLAINTS

For information, communications, assistance requests or complaints, you may contact our Customer Service by sending an email to the address provided. We will respond to complaints within 3 working days of receipt.